Privacy Policy

1. Introduction

At Red Pulse by Skynetex, we are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including all related apps, sites, and services that link to this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Creating and managing your user account
• Connecting blood donors with recipients in need
• Securely delivering donor contact information to verified seekers via the Email Me feature
• Facilitating G-Call connections while masking donor phone numbers
• Monitoring and limiting contact requests (max 5 per day) to prevent data scraping and donor harassment
• Maintaining an auditable history of who requested donor information to investigate spam or abuse
• Sending emergency blood donation requests to eligible donors
• Improving our platform's functionality and user experience
• Communicating with you about your account and our services
• Processing transactions and sending billing information
• Conducting research and analytics to improve our services
• Complying with legal obligations and regulations
• Detecting and preventing fraud and abuse

4. Data Security

Your data is secure with us. We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses:

• Industry-standard encryption (SSL/TLS) for data in transit
• Secure database storage with Supabase infrastructure
• Row-level security (RLS) policies to control data access
• Regular security audits and updates
• Secure authentication mechanisms (Google OAuth, Email/Password)
• Limited access to personal data by authorized personnel only
• Logging of Email Me requests and G-Call attempts to detect suspicious activity

To further protect donor privacy, personal contact numbers are never displayed publicly on our search results. Contact details are only shared with authenticated users through a secure, rate-limited Email Me system backed by Resend, and G-Call bridges conversations without exposing personal phone numbers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

Your information will not be sold to third parties. However, we may share your information in the following circumstances:

• Sharing donor contact details with verified seekers who have initiated a formal request
• With other blood donors and recipients for matching purposes
• With medical professionals and blood banks for emergency situations
• With service providers who assist us in operating our platform (Supabase, Google, Resend, analytics partners)
• When required by law, court order, or government request
• To protect our rights, privacy, safety, or property
• In the event of a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the following rights regarding your personal information:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to opt-out of communications
• The right to data portability (receive your data in standard format)
• The right to withdraw consent at any time

To exercise these rights or to report spam or abuse, please contact us using the WhatsApp number or email address provided on our website footer.

7. Anti-Abuse Monitoring and Reporting

We log every Email Me request and G-Call session initiation to verify who accessed donor information. This helps us investigate suspected spam, harassment, or unauthorized reuse of donor details. Misuse of the platform may lead to suspension or legal action.

If you receive unwanted messages, spam, or abuse related to Red Pulse, please reach out immediately via the channels listed in our footer (email, WhatsApp, or other social links). We will review the incident, blacklist offending accounts, and cooperate with law enforcement if required.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings, but some features may not work properly if cookies are disabled.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete such information and terminate the child's account.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by updating the "Last Updated" date and posting the revised policy on our platform. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By using our Red Pulse Platform, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and use of personal information as outlined herein.